How to Boost Engagement, Sales, and, Customer support with e-commerce chatbots?
An e-commerce chatbot - An AI-powered intelligent digital solution used by online retailers to engage customers from the initial to end stage of their shopping journey. The more engagement of customers increases, the more customers increase. According to research, the extent of automation in the field of e-commerce will expand widely by the year 2023, and it will lead to almost 70% of all commercial chatbots coming into online retail. Let's go through the benefits of chatbots in e-commerce: 1) Enrich Engagement: It has been found that companies using e-commerce chatbots successfully engage 99% of their customers within a time limit of 1 minute. Chatbots entertain the customers and supply them with all the information they need. 2) Reply and suggest accordingly (Context-driven): Although chatbots are not human they understand the customer's profile, including their age, gender, and, location, and suggests them the product accordingly. This helps the company to sell a v...