Top Voice Bot Applications in Various Industries
Voice search and voice-based assistants were more of a novelty a few years ago than commonplace. AI-based voice search and voice support have risen to prominence in a variety of industrial use cases as more powerful AI, natural language processing (NLP), and speech recognition technologies have become available. According to Statista, the voice AI market share is expected to increase by 154% between 2020 and 2026. Voice bots and other voice-based assistants have advanced conversational AI and traditional IVR. Voice bots, powered by advanced AI and NLP technologies, allow customers to communicate with the bot in natural speech and have them respond in their own voice. They analyze the linguistics and intent behind the user's request and respond accordingly, whether answering questions, fulfilling a request, or gathering vital information for the user. When it comes to voice bots, convenience is the name of the game. Indeed, customers have a natural preference for voice supp...