Top Voice Bot Applications in Various Industries

 

Voice search and voice-based assistants were more of a novelty a few years ago than commonplace. AI-based voice search and voice support have risen to prominence in a variety of industrial use cases as more powerful AI, natural language processing (NLP), and speech recognition technologies have become available. According to Statista, the voice AI market share is expected to increase by 154% between 2020 and 2026.

Voice bots and other voice-based assistants have advanced conversational AI and traditional IVR. Voice bots, powered by advanced AI and NLP technologies, allow customers to communicate with the bot in natural speech and have them respond in their own voice. They analyze the linguistics and intent behind the user's request and respond accordingly, whether answering questions, fulfilling a request, or gathering vital information for the user.

 

When it comes to voice bots, convenience is the name of the game. Indeed, customers have a natural preference for voice support over chat support, especially in times of crisis, simply because speaking is faster and less inconvenient than typing. According to voice statistics from 2022, nearly half of all searches are conducted orally.

 

Furthermore, by personalizing voice bots based on a brand's identity, organizations can improve employee experience, scale up employee support, cut costs, and potentially differentiate the company from competitors.

 

Voice bots play various roles in various industries, such as healthcare, banking, insurance, etc. Let’s dive into this more:

 

1.  Healthcare

Consumer interactions with healthcare services have shifted dramatically as demand has increased during the COVID-19 pandemic. According to voice bot research, only 7.5% of US adults have used a voice assistant for a healthcare need, compared to 21% in 2021.

 

Voice bots supplement the way healthcare is currently delivered. Voice bots have paved the way for more efficient telehealth services by handling a variety of routine tasks, some of which include the following:

 

●    Making doctor's appointments

●    Check-in calls before and after surgery

●    Initial health assessment and preliminary health analysis

●    Triage of symptoms and diagnosis

●    Healthcare information that is accurate and trustworthy

●    First-aid and emergency procedures

●    Nutritional guidance

●    Appointment and prescription refill reminders

●    Reports and test results that are easily accessible


2.  Banking

AI-enabled voice bots have also revolutionized the banking sector, answering queries quickly and assisting customers in seamlessly executing routine banking functions, relieving the customer support staff.

Voice bots conduct secure, encrypted natural language conversations, ensuring customers receive the most accurate information and transactions are completed without sacrificing security, speed, privacy, or quality.

Within the banking and financial services industry, voice bots perform the following tasks:


●    Credit card administration

●    Look up previous billing and spending records.

●    Provide tailored financial advice based on the customer's profile.

●    Perform critical transactions such as transfers and card blocking.

●    Determine your customers' risk tolerance.

●    Provide suitable financial products to clients.

●    Make debt collection and loan repayment reminders and follow-up calls.

●    Collect information on the likely date and method of payment


3.  Manufacturing

Voice bots for manufacturing play an important role in streamlining operations at the factory or on the field, resulting in increased efficiency, fewer man-hours, and a better employee experience.

Voice bots connect to backend manufacturing systems for direct data input and retrieval. Furthermore, they can aid in the synchronization of operations by facilitating communication between various departments and functions.

 

How Can AI LIFEBOT Assist?

As the world moves toward voice technologies, it is clear that voice bots are the future of customer service and employee experience in a variety of industries, with exceptional engagement and impressive ROI.

AILifeBot's enterprise-bot-building platform, BotCore, assists clients in a variety of industries in developing voice bots for a variety of use cases. Furthermore, as a Microsoft Gold Partner, we use Microsoft's low-code platform, Power Virtual Agents, Azure AI services, and powerful machine learning (ML) and natural language processing (NLP) technologies to create bots that provide human-like support and improve user experience.

To learn more, please schedule a personalized consultation with one of our experts.

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