CHATBOTS VS HUMANS: WHAT WORKS BETTER?
Human conscience cannot be replaced. For the time being, it is, at least. It is not surprising that clients want to be treated with compassion. To provide them with the right value on time, they want businesses to understand where they are coming from. Although live agents have been excellent at providing customers with appropriate service, the debate over AI and humans continues. Has the bar been set so high by human customer service agents or is AI superior to them? When can human interaction and digitization be combined to enhance customer experiences? People are extremely happy that their problems are dealt with immediately and without a hold time, but many also lament the loss of the personal touch. Because chatbots can't understand human input, 47% of businesses are still hesitant to use them. The topic of chatbots vs. humans brings up an important query: Are chatbots outperforming humans in customer service? Let's take a quick look at the customer service fe