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  The most important asset of an organization is the customer and what as an organization matter is the user experience. So that means the company’s agent or someone who’s talking to the external customers or clients has to give that user experience that is seamless. They can understand what the customer is asking; they can sort of responding consistently.   If we talking about the customers who probably asking the same thing in 100 different ways and I don’t think we could have achieved with just chatbot technology that’s where the conversational AI is. Conversational AI understands what customer is asking and be able to respond. So definitely the user experience was 10x increased when we started looking into conversational AI. Conversational AI is modern technology. It is made to help power the automated conversation between the business and the customers. The conversation with your customer can be text-based or audio-based. Conversational AI platform uses natural language ...

  What is an IT Helpdesk bot or Chabot, and why is it useful? A virtual assistant or IT helpdesk bot provides a quick self-service alternative for resolving typical employee IT difficulties. The bot can grasp the purpose of an employee's support request and perform the appropriate processes to meet that requirement and address their issue, either entirely or partially, using artificial intelligence technologies such as natural language processing NLP, and machine learning said by experts of    Best AI ChatBOT company . In this way, helpdesk chatbots or virtual assistants automate repetitive and routine requests and processes, freeing up human support agents to focus on more complicated and high-value demands from employees. And IT helpdesk bot is all about automation, which saves money and improves staff satisfaction. The Cost of IT Helpdesk Functions According to  AILifeBOT  specialists, the IT helpdesk or service desk is an expensive operation that relies on t...