Conversational AI chatbot : Changing the way of customer services

 


The most important asset of an organization is the customer and what as an organization matter is the user experience. So that means the company’s agent or someone who’s talking to the external customers or clients has to give that user experience that is seamless. They can understand what the customer is asking; they can sort of responding consistently.

 If we talking about the customers who probably asking the same thing in 100 different ways and I don’t think we could have achieved with just chatbot technology that’s where the conversational AI is. Conversational AI understands what customer is asking and be able to respond. So definitely the user experience was 10x increased when we started looking into conversational AI.

Conversational AI is modern technology. It is made to help power the automated conversation between the business and the customers. The conversation with your customer can be text-based or audio-based. Conversational AI platform uses natural language processing to simulate human-like conversations. This is used to answer customers' issues, queries, automate the resolutions, and also hand over the conversation to human agents whenever it is not able to revert procedurally. In addition, Conversational AI chatbots are capable of personalized experiences of satisfaction to the customer.

 The common use of conversational AI

Office automation

As Personal assistants taking dictation, transcribing meetings, emailing notes, booking meetings rooms, etc.

Sales and marketing

Provide real-time product information and dashboards support to on-field sales and marketing teams.

Retail

It helps customers to locate items and provide product details such as price and availability.

Healthcare

Support operating room surgeons by taking notes maintaining and gathering patient clinical data.

Customer support

Automate customer calls and enable outgoing calls to customers.

Hospitality

AI chatbots services at hotels to enable check-in or for other information and services.

Mobile apps

Reduce clicks and page visits in your mobile app and improve user experience with voice/visual integration.

The Best chatbot Company in India, AI lifeboat offers conversational artificial intelligence chatbot to their users that can handle 60% of the repetitive queries that helps to save the time of agents. Furthermore, VoiceBOT company in Noida enables businesses to build a healthy customer relationship through their well-functioning chatbots, which provide the best resolution and smooth transfer of calls to live agents.


Location: A-50, Block A, Sector 64, Noida, Uttar Pradesh 201301, India

Comments

Post a Comment

Popular posts from this blog

LET’S KNOW ABOUT CONVERSATIONAL AI & CHATBOT

Image
The definitions of conversational AI vs chatbot can be ambiguous because they can mean different things to different people. Unfortunately, there is no simple answer because the terms are used in various contexts – sometimes accurately, sometimes incorrectly. A chatbot is something that most people can visualize and understand, whereas conversational AI sounds more analytical or complicated. This is where the true differentiation occurs. Now, let's start with definitions before delving into the differences and similarities between a chatbot and conversational AI. What exactly is a chatbot? A chatbot, also known as a virtual assistant, is a type of robot that understands human language and can respond to it via voice or text. As a result, "chat" comes before "bot". This is an important distinction to make because not all bots are chatbots (e.g. RPA bots, malware bots, etc.). Chatbots can be as simple as Q&A bots that are programmed to respond to predefi...
Read more

Tips for Using a Chatbot to Implement an Omnichannel Customer Engagement Strategy

Image
What is omnichannel consumer engagement? According to experts from Best Chatbot Company in India , omnichannel consumer interaction leverages several sales channels to provide customers with an integrated buying experience across many platforms. Useful hints for implementing an omnichannel customer interaction strategy Using a Chatbot to Send Notifications Chatbots are usually employed for customer service, but they can also provide other types of assistance. Customers connect chatbots with service rather than marketing, therefore messages from a chatbot are often perceived differently than advertising emails or texts. Switching to a chatbot notification, for example, if you're currently utilizing email or SMS for your cart abandonment procedure, according to Best Chatbot Company inChennai , could help you produce more conversions. Naturally, A/B testing should be used to track these findings and ensure that your clients are responding to your chatbot messaging. Embedding Chatbot...
Read more

Voice Chatbot: Improving Customer Service

Image
Voice chatbots are chatbots that can communicate verbally. Most chatbots are text-based and require the user to read text from a screen. However, an increasing number of people want to interact with their software solely through voice.   Chatbots are no longer just a text-based experience, as developers incorporate text-to-speech and speech-to-text tools, allowing bots to be accessed via intelligent home speakers, keyboardless devices, and other customer contact points. So, what are the benefits and applications of voice chatbots?   Siri and Alexa are two excellent examples of voice chatbots!   It has been nearly 9 years since we first spoke to Siri on an iPhone; she was officially introduced as part of the iPhone 4S launch, but she had existed as a third-party app for several years prior. While voice control and interaction with computers have long been a thing for voice dictation or audio commands, phones and smart home devices that talk back marked the beginning of con...
Read more