Why Does Every Company Needs A Voice?

 

Voice AI is among the most impactful and pivotal innovations for New gen Alpha—the first generation brought up with and unaccustomed to life without voice assistants. 

The Internet is awash in information and stories about how businesses and consumers are embracing voice technology; it's no surprise that smart speakers are the speediest consumer technology since smartphones. We are experiencing a voice revolution, as cutting-edge Voice AI is reimagining how we shop and seek customer service. It will also fuel our undeniably robot-centric future, in which children will converse with smart devices to discover, the elderly will voice-command diagnostic devices, and businesses will implement Voice AI agents to answer every customer call. 

The Growth Of Vertical Voice AI Support and Troubleshooting 

On the business side, a relevant and important is currently taking place. Every customer call is an opportunity to either strengthen or repair the brand's relationship; voice AI is enabling businesses to answer and resolve every query, enhancing that much-needed bond with customers. 

Voice AI enables call centre voice automation, which means responding customer queries in a multi-turn, intellectual discussion without the intervention of a human agent. 

The impact on cost, efficiency, effectiveness, agility, and top and bottom lines is significant. The ability for Voice AI support is enormous. Here are a few notable examples of outcomes achieved by contact centres:

1. 70% of customer support efforts are automated. 
2. Average handling time is reduced by 40%. 
3. CSAT scores greater than 4.0 
4. 50% cost savings on operations 
5. Better customer experience with intelligent support available 24 hours a day, seven days a week 
6. Better customer loyalty as a result of consistent support throughout the customer life cycle 
7. Organizations can also analyse call centre recordings for sentiment and tone, as well as deploy voice-enabled surveys and other tools. As a result, voice is a treasure trove of value and competitive advantage. 

 

The Growth Of Smaller And Specialised Vertical Voice AI Firms 

 

Companies also prefer small businesses with voice technology that supports multi-turn conversations and a tighter security architecture over Google Assistant or Alexa. Furthermore, many Vertical Voice AI vendors specialising in niche use cases outperform in terms of effectiveness. 

New voice AI startups are making a big difference in debt collection, responses, rebooking flights, answering client FAQs, and sending reminders.

What appeals to the voice?

• User Satisfaction and Experience: Nothing beats an intellectual and quick discussion that solves problems. Customer delight is unrivalled if a Voice AI-powered agent can work with subtle nuances and behaviour modification to match customer personality. 

• It is quicker and more natural: Speaking is not only natural, but it is also three times faster than typing. Many businesses across industries have reduced the average processing times of support calls by 40%. With Voice AI, Virgin Trains, UK, for example, limited their average booking time from 7 minutes to 2 minutes.

• It's frictionless: Instead of opening multiple apps for different needs, everything is just an utterance away with voice.

• It is Your Wise and Constant Companion: Product sales are changing as a result of new innovations. When you visit your liquor store, speak with a virtual assistant/agent, and Voice AI will assist you in selecting wine. Diageo, a British alcoholic beverage company, innovated by investing in voice-led apps and Alexa skills, The Bar. It is designed to act as a personal bartender for the user, propose cocktail recipes and instruction mixologist techniques. Reimagination is already in the works. 

• Voice Experience in Multiple Modes: The future is multimodal, with voice at its core. While shopping, customers can use voice commands through TVs or an Alexa device with a screen.

 

The following are some of the major challenges that retail stores and customers will face with voice: 

• Data security: Businesses that use Alexa or Google Assistant are essentially giving them access to their offering, which is area of expertise intelligence. Other issues, such as cloning and data, can be reduced with proper regulations. 

• 2.            Difficulty in Browsing: Because it is easier to scroll through a search result list on a screen, voice makes common product research difficult. However, hybrid gadgets such as smart devices with screens or shopping with voice on TV can improve the CX even more. 

• 3.            Availability of Information: To shop or interact with a brand, you must first determine whether it is available in the third-party ecosystem. The scarcity of information is a challenge. 

• 4.            Technological Capabilities: Technology is still evolving, and there are a number of challenges that impede the experience. Noisy environments, different accents, pronunciation, languages, and dialects are all common issues that have an impact on conversation quality. To have enjoyable, human-like conversations, barge-in capability, innovative paralinguistic capabilities, processing speeds, and a lot more are required. Despite these obstacles, voice technology is making huge and rapid strides. 

Concluding:

Given the pervasiveness of voice tech applications, businesses must consider developing a voice interface to cover all customer touchpoints. Be prepared to use voice on smart speakers, voice assistants, websites, apps, customer support, and even in-store experiences. Create a voice that is always available to assist your customers; this will enable your company to be present in new ways to serve, personalize, and leverage data. Every business must have a voice! 

Consult us to learn more about Voice AI and its significance in the coming years. AI LifeBot provides you with the best quality chatbots in india to give your business a new direction and let it flourish and reach more heights leading to the expansion of your online business. Do connect with us to get yourself privileged with the features of chatbots.