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  WhatsApp is more than simply a messaging app; it is also a customer care channel. It can help businesses improve their entire customer service and grow their company operations. WhatsApp is among the most widely used and engaged social networking platforms. If you don't use WhatsApp as a client service channel, you're passing on a golden opportunity to keep and retain clients. If you've already installed your business and are among the 5 million firms globally, you are doing a good job. Using WhatsApp to its greatest potential necessitates a thorough understanding of its features. As well as understanding why, depending on your needs, you should use this for your organization.   1. You are aware, your customer, that you are on WhatsApp Before you begin using Whatsapp for business, notify your consumers that you are on WhatsApp. Being knowledgeable about your consumer will allow you to employ techniques and tools more effectively. There are several strategies to ...

  Projected to save USB 8 Billion per annum in 2022. No more will chatbots be the next big thing because they're already here. The last few years have observed a rapid surge in on-demand messaging that has shifted consumers' way of interacting and communicating with brands that are supported by chatbot in Delhi NCR . They have increasingly popular in recent years, with 2017 becoming known as the “year of the chatbot” as they have steadily grown and improved, businesses have started using them to provide proactive support and supercharge their customer service experience with expertise from customer chatbot. In specific industries where high-volume customer interaction is at the center of the business such as banking, insurance, and healthcare, chatbots have been complete game changers. They help us save over 4 minutes on average per customer inquiry. Compared to the executive answering the calls, with a high success rate per interaction .   Chatbots attached to faceboo...

  Can WhatsApp be used to increase sales? Is it mostly used for customer support and notifications? Yes, you can use WhatsApp for sales; it's a highly effective tool for this. Let's look at why... and how. Why should your company utilise WhatsApp to increase sales? It's simple: WhatsApp allows you to participate in conversational selling significantly more efficiently than other messaging platforms. People are just significantly more inclined to accept WhatsApp messages than emails. Approximately 98% of WhatApp messages are viewed, and 90% of those conversations are opened immediately. It also allows you to shorten sales interactions rather than having them drag on for days as an email conversation (messaging service for the win!). WhatsApp chats allow you to create leads and acquire lead data faster than ever before, and they even allow you to develop and nurture stronger connections with your consumers than email could. According to studies, firms who use WhatsApp...